Shipping policy

We’re committed to making your experience with INFINIT simple, transparent, and stress-free. Below you’ll find everything you need to know about returns, shipping, and more.

Damaged, Lost, or Incorrect Orders

Damaged in Transit?

If your order arrives damaged or spoiled:

  • Take clear photos of the damaged product and packaging

  • Email them to contact@infinitnutrition.us within 7 days of delivery

  • We’ll ship a replacement within 2 business days at no cost to you

  • Missing or Incorrect Items? Let us know right away and we’ll make it right. Whether it’s a missing item, shipping error, or product mix-up, we’ll fix it fast.

Shipping & Delivery FAQs

How long does shipping take?

  • Standard shipping: 2–5 business days

  • Rush shipping: 1–3 business days (available at checkout)

  • Orders ship from our Cincinnati, OH facility Monday–Friday.

  • Where do you ship?

    • We ship to all 50 U.S. states and U.S. territories.

    • International shipping available to select countries—contact us for more info.

  • Located in Europe? Shop INFINIT EU here: https://www.infinitnutrition.eu/

  • Located in Australia? Shop INFINIT Australia here: https://www.infinitnutrition.com.au/

How are orders packed?

  • All orders are packed with care to minimize damage and maintain freshness.

  • Large orders or warm-weather shipments may include insulated packaging when needed.

What if my package is delayed?

  • Carriers occasionally experience delays. If your tracking hasn’t updated in 5+ business days, reach out to us and we’ll investigate.

  • We’ll do everything we can to locate your package or get a replacement to you fast.

Contact Us

We're always happy to help.

513-791-3500 (Mon–Fri, 9am–5pm ET)
Voicemail available after hours